TaurenAI for Chat Support Ticket

Support ticket chatbot - AI that automates customer inquiries

Without chaos, without delay - AI creates, manages, and tracks customer requests for you.

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Support ticket chatbot - AI that automates customer inquiries

Customer service can be chaotic if inquiries are lost or left unanswered. With Support Chat Tickets, AI automatically creates, categorizes, and tracks customer requests, ensuring quick and efficient resolution.

Every chat automatically turns into a ticket with all the important information, such as customer data, issue, priority, and status. AI directs requests to the correct department or automates the response so that nothing is forgotten. Our AI system automatically creates, assigns, and tracks chat tickets for support, ensuring that every customer inquiry is handled efficiently.

Recognition and categorization of the query

  • When a customer sends a question or message in the chat, the AI analyzes the content and understands the context of the inquiry. Through natural language processing (NLP), it identifies keywords and determines the category. If it has a ready answer, it can automatically respond to the customer without creating a ticket.

  • Example: A customer writes in the chat: "When will my order arrive?"
    ➡️ The AI recognizes the words "order" and "arrival," associates them with the category "delivery," and if there is information in the system, it immediately responds: "Your order will arrive on February 15. Track the status here."
    ➡️ If the AI does not find a specific answer, it creates a service ticket.

Automatic Ticket Generation

  • The AI creates a ticket that includes:

    • Subject of the inquiry (e.g. "Fun delivery", "Reservation issue")
    • Customer information (name, email, interaction history)
    • Inquiry priority (urgent, medium, low)
    • Category and processing department (logistics, technical support, sales)

  • The customer receives a ticket number and can track its status.

Redirect to employee

  • AI can direct the ticket to the most suitable team (e.g. logistics for deliveries, technical support for errors).

  • If the question is frequently asked, AI can automatically provide an answer through a chatbot without the intervention of an employee.

  • Depending on the complexity, AI can either suggest a solution or escalate the case to a manager.

  • Example: In an online store, a customer with a damaged product asks, "I want to return the product, what is the procedure?" The AI creates a ticket and directs it to the complaints department.

Tracking status and notifications

  • The client can track the progress of the ticket directly in the chat or through notifications.

  • AI sends automatic updates when:

  • ✅ The ticket has been accepted and processed

  • ✅ The team has made a decision

  • ✅ The ticket is closed

Automatic Shutdown and Archiving

  • Once the issue is resolved, the AI closes the ticket and archives the information.

  • Data is analyzed to improve future interactions - AI learns from resolved cases and enhances its responses. If the customer is not satisfied, AI can offer additional assistance or direct the inquiry to a human.

Fast and seamless integration
with existing systems

TaurenAI integrates easily with popular CMS platforms such as Shopify, WordPress, Magento, Custom CMS and others, as well as chat applications (Facebook, Viber, WhatsApp), ensuring seamless implementation and adaptation.

We provide security
at the highest level

We guarantee that each of our solutions meets leading security standards such as GDPR, ISO 27001, HIPAA/HITECH и SOC 2 Type II. With a strong TLS cryptographic protocol and reliable infrastructure, we protect your data, ensuring security and compliance. Our API and AI integrations provide a stable foundation for secure communication and protection of your information.